We appreciate your understanding and cooperation in helping us maintain a comfortable and safe experience for all our guests. At this time, only dogs are allowed as pets, subject to compliance with the established regulations.

WEIGHT & QUANTITY

• Only the Beach Casita and Garden Suite rooms are pet friendly. All other room categories do not allow pets.
• We accept 1 dog with no weight limit, or up to 2 dogs of a maximum 11 kg each, per room.
• Only dogs are accepted as pets.
• Hotel limit: a maximum of 4 dogs staying at the same time, in total, regardless of room or guest.
• Vaccination card with a complete vaccine schedule, required at check-in.

ALLOWED AREAS

• Leash required at all times in hotel common areas.
• Pool: pets are strictly prohibited.
• Restaurant: allowed on a leash in the area assigned by hotel staff.
• Not permitted in other guest room areas; only in designated open areas.
• Must not be left alone without supervision in the room.
• Strictly prohibited: pets getting on the bed, the sofa bed, or the terrace chairs in the room, as well as the use of hotel towels or mats to dry them or for them to lie on. Evidence that a pet has been on this furniture or these linens will result in a penalty.

CLEANING & SERVICE

• Daily room cleaning will not be provided while your pet is in the room. Please coordinate your cleaning time with Guest Experience upon arrival.
• Special cleaning: carries an additional fee; contact us to arrange it.
• Pet fee per stay: $500 MXN (1 to 2 nights) · $1,000 MXN (3 to 6 nights) · $2,000 MXN (7 nights or more).
• Guests are responsible for cleaning up after their pet in all common areas of the hotel (beach, lobby, parking lot, among others).
• The use of hotel items not intended for pets is not permitted.
• For special pet amenities, please contact us before arrival.

LIABILITY

• A security deposit (hold) will be required at check-in without exception, and may be applied to any damage caused by the pet.
• Guests are fully responsible for any property damage or personal injury caused by their pet.
• The hotel reserves the right to charge any damages to the guest account.
• Any disturbance (barking, aggressive behavior) must be controlled at all times.
• If the pet is not kept under control, the guest and their pet may be asked to leave the property.

The hotel reserves the right of admission if the guest does not comply with these requirements or this regulation.

Pet Friendly Regulations Day Pass

We appreciate your understanding and cooperation in helping us maintain a comfortable and safe experience for all our guests. At this time, only dogs are allowed as pets, subject to compliance with the established regulations.

AREAS & LIMITS

• Only dogs are accepted as pets.
• Allowed areas: restaurant and hotel beachclub.
• Maximum: 2 dogs per visit, with no weight limit.
• Leash required in all hotel areas at all times.
• Pools: pets are strictly prohibited from entering.
• Vaccination card with up-to-date vaccines, required upon entry.
• Hotel limit: a maximum of 4 Day Pass dogs at the same time, in total, regardless of the number of visits. Advance booking is recommended; please mention this in your reservation to guarantee your spot.

BEHAVIOR & DAMAGES

• Pets must behave appropriately, avoiding noise or aggressive behavior.
• Guests are responsible for cleaning up after their pet in all hotel areas.
• The guest is fully responsible for any property damage or injury caused by their pet, and will cover the full cost of replacement or any medical attention required.
• Linens & towels: guests are not permitted to use hotel linens or towels to dry or place under pets.
• Dishes & utensils: pets must use their own pet dish; hotel dishes or utensils intended for human consumption may not be used.
• Pets are not allowed on beds or sun loungers.
• Pets must never be left unattended in any beach club area.
• If the pet is not kept under control, the guest and their pet may be asked to leave the property.

The hotel reserves the right of admission if the guest does not comply with these requirements or this regulation.

We appreciate your understanding and cooperation in complying with these rules. We hope you and your pet enjoy your stay.