Rates and Taxes

All rates include applicable taxes: VAT and ISH (Hotel Services Tax).

Resort Fee and Service Charge

The Resort Fee is optional and is $300 MXN per room, per night.

Service is optional and corresponds to 10%. A 15% service charge applies to Room Service and Experiences. These charges are applied at the end of the stay.

Sanitation Fee and Security Deposit

A sanitation fee of $34.20 MXN per person, per night will be charged at check-in.

Upon check-in, a credit card pre-authorization of MXN $2,000 per room, per night, up to a maximum of 5 nights (MXN $10,000 per room), will be required as a guarantee to cover incidental expenses during the stay. Once the pre-authorized amount has been used, an additional pre-authorization will be requested. The hold will be released at check-out, provided there are no outstanding charges.

Additional Guests

Additional guests or events are not permitted without prior authorization from the hotel.

Rates for additional guests are:

12 years and older: $1,500 MXN per night.5 to 11 years: $900 MXN per night.Children under 5 years: No charge.

Check-in and Check-out

Check-in: From 3:00 p.m. Check-out: By 11:00 a.m.

Late check-out is subject to availability and may incur an additional charge.

Pets

Guests traveling with pets must notify the hotel in advance. Pets are welcome only in designated rooms and are subject to the hotel’s pet policy. 

Up to 2 dogs weighing a maximum of 11 kg each per room, or 1 dog with no weight limit, are permitted.

A pet cleaning fee applies per stay:

1–2 nights: $500 MXN3–6 nights: $1,000 MXN7 nights or more: $2,000 MXN

A security deposit may also be required at check-in.

Upon arrival, guests must present their pet’s valid vaccination record. 

See our Pet Friendly Regulations here.

Food, Beverages and Smoking

Outside food and beverages are not permitted in the beach, bar, or restaurant areas.

Smoking is permitted only in designated areas.

Safety and Quiet Hours

Guests are responsible for their own safety and well-being during their stay. The hotel is not responsible for accidents occurring within its facilities or in nearby maritime areas.

To ensure a pleasant stay for all guests, noise must be kept to a minimum between 10:00 p.m. and 7:00 a.m.

Keys

A $500 MXN replacement fee will apply in the event of a lost key.

Breakfast Included

Breakfast included with the stay is served from 8:00 a.m. to 10:00 a.m., according to the menu available during the stay.

Breakfast is served exclusively in the area designated by Punta Blanca. Room Service is not included.

Violation of Hotel Policies

The hotel reserves the right to terminate or cancel the accommodation if the guest or any accompanying person:

Violates hotel policies.Fails to make the required payment.Disregards instructions from hotel security personnel.Causes disturbances to other guests.Puts their own safety, the safety of others, or hotel property at risk.

The hotel may require a cash deposit or credit card guarantee to secure payment for the accommodation and any potential additional charges.

In the event of termination or cancellation due to reasons attributable to the guest, no refunds will be issued for amounts paid up to that point.

No-Show

If the guest does not arrive within the check-in time indicated on their reservation, the full stay will be charged.

Force Majeure

In the event of force majeure or unforeseen circumstances, the hotel may cancel or suspend the accommodation without liability to either party.

Privacy Notice

Please review our Privacy Notice: https://www.puntablanca.mx/en/privacy-notice

Cancellation Policies

Non-Refundable Rate and Weekly Non-Refundable Rate Reservations: The full amount will be charged at the time of booking. These reservations are subject to a 100% penalty in case of cancellation.

Standard Rate or Other Promotional Rates Reservations (Except Non-Refundable Rates): The full amount will be charged 7 days before arrival. Cancellations made at least 8 days in advance will not incur a penalty. However, those within 7 days prior to arrival will be subject to a 100% penalty.

Weekly Rate Reservations (7+ Nights): The full amount must be paid at least 20 days before arrival. Cancellations made at least 20 days in advance will not incur a penalty. On the other hand, cancellations within 19 days prior to arrival will incur a 100% penalty.

High Season Reservations (December  23 – January 5): The full amount must be paid at least 30 days before arrival. Cancellations made at least 30 days in advance will not incur a penalty. However, cancellations within 29 days prior to arrival will be subject to a 100% penalty.

Other Reservations and Credit Card Guarantees: Reservations made less than 8 days before the arrival date are non-refundable and will incur a 100% penalty in case of cancellation. Refund Policy: In case of cancellation with refund eligibility, a 4% charge will be applied to the amount paid to cover payment processor costs.

Weather Conditions Cancellation Policy: Cancellations made outside the allowed period will be subject to full charge, even if due to adverse weather conditions. Unfortunately, weather is beyond our control and will not be considered an exception.

Early Departure Policy: If a guest decides to leave before the scheduled date, it will be considered a cancellation. No refunds will be issued, regardless of the reason for early departure.

No-Show Policy: A "No-Show" is considered when a guest has not checked in before 12:00 p.m. on the day following the scheduled arrival date. In this case, a 100% charge will be automatically applied to the booked stay. To avoid this charge, guests are advised to notify the hotel in advance of any changes to their arrival. Exceptional cases may be considered at the hotel's discretion. We appreciate your understanding and cooperation.

PLEASE READ AND CAREFULLY OBSERVE THESE TERMS AND CONDITIONS BEFORE ACCESSING AND/OR USING THE PORTAL AND/OR THE SERVICES PROMOTED ON THE PORTAL:

These Terms and Conditions of use (hereinafter, the "Terms and Conditions") regulate access, content and/or use of the products and services offered through the website https://puntablanca.mx (hereinafter the "Portal"), made available by La Barcella Servicios de Consultoria, S.A. de C.V., a commercial company incorporated under the laws of the United Mexican States, located at Santa Fatima 3 Blvd Costa Mujeres, 77400 (hereinafter "Punta Blanca").

The use of the Portal and/or the services marketed and/or promoted on the Portal, attributes to You the condition of user of the Portal (hereinafter, the "User"), and implies full, express and unreserved acceptance of each and every one of the provisions included in these Terms and Conditions from the moment the User accesses the Portal. Consequently, the User must carefully read these Terms and Conditions on each occasion they intend to use the Portal, as they may be modified from time to time. In case the User does not agree with each and every provision contained in these Terms and Conditions, the User must completely refrain from entering and/or using the Portal.

By accepting these Terms and Conditions, a contractual relationship is established between You and Punta Blanca. If You do not accept these Terms and Conditions, you will not be able to access the Portal. These Terms and Conditions expressly replace previous agreements or commitments (verbal, written or in any other type of media, including without limitation, digital media) previously entered into between the User and Punta Blanca.

Punta Blanca may determine and/or apply, at its sole discretion, supplementary or independent terms and conditions and/or contracts applicable to Punta Blanca services, such as policies for a specific product and/or service, an event, an experience, a shipment, an activity or a particular promotion. Such supplementary or independent terms and conditions and/or contracts will be communicated at the time of contracting or acquiring the corresponding Punta Blanca product or service. Supplementary or independent terms and conditions and/or contracts apply in addition to these Terms and Conditions and are considered part of these for applicable purposes. The aforementioned supplementary or independent terms and conditions and/or contracts, duly signed and/or issued by Punta Blanca, shall prevail over these Terms and Conditions in case of discrepancy between them regarding their subject matter.

Punta Blanca may modify the Terms and Conditions when it deems appropriate and at its sole discretion, without any liability. Modifications will be effective after Punta Blanca publishes the update of said Terms and Conditions on the Portal and, where applicable, the supplementary or independent terms and conditions and/or contracts applicable on this Portal. The User's continued access or use of the Portal and/or Punta Blanca services or products promoted on the Portal after such publication constitutes unconditional acceptance and binding by the User to the Terms and Conditions in effect at the time of using the Portal and/or Punta Blanca services or products.

Likewise, the User will be subject to additional terms and conditions that may apply when using affiliated services, content posted by third parties, or third-party software.

The collection and use by Punta Blanca of Users' personal information is carried out in accordance with the provisions of Punta Blanca's Privacy Notice, available at https://puntablanca.mx. Punta Blanca may provide to a claims processor, attorneys, external advisors and/or an insurer any necessary information (including User contact information) if there are complaints, disputes or conflicts, which could include a breach of contract, involving You and a third party and such information or data were necessary to resolve the complaint, dispute or conflict.

Once accessing the Portal, the User will have the possibility to consult information about various consumer goods or Punta Blanca services (hereinafter referred to as "Product") according to the purpose and content of the Website.

Access to the Portal https://puntablanca.mx is completely free of charge. However, the User acknowledges and expressly accepts that Products will be marketed under the prices, terms and conditions determined by Punta Blanca at its sole discretion.

To access the Portal, the User is responsible for having electronic equipment with Internet connection and the costs derived therefrom.

Punta Blanca is the sole owner of intellectual property rights, whether registered or unregistered, including: names, logos, images, videos, service marks, domain name, projects, software, texts and data included in the Portal. The User agrees not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purpose, any part of the Portal's content or services, Products, use of or access to services.

To access and use the Portal autonomously, the User must be over 18 years of age. Otherwise, they must do so under the supervision and consent of their parents, guardians or legal representatives, as the case may be, who in turn will be solely responsible for the acts performed on the Portal by minors in their care. They will also be responsible for determining what content and services are appropriate for minors to access.

Certain Products and/or services available on the Portal may require registration or subscription. The User acknowledges that, by providing personal information, they grant Punta Blanca the authorization indicated in article 109 of the Federal Copyright Law. If the User decides to register or subscribe to any of these services or related functions, the User agrees to provide true and accurate information about themselves, and to promptly update that information if there are any changes. In any case, the User will be solely responsible for false statements or inaccurate information they provide and for damages, losses, harm, detriment and/or liability caused to Punta Blanca and/or third parties by the information they provide.

During the registration process, the User agrees to receive promotional emails from Punta Blanca sporadically related to the Portal; however, they may subsequently opt out of receiving such promotional emails by clicking on the corresponding link found at the bottom of any promotional email sent by Punta Blanca.

In cases where the User decides to use any service or tool that allows the User to post any information or content on or through the Portal, the User agrees and undertakes to use the Portal tools in accordance with applicable laws, morality, good customs, public order and the content of these Terms and Conditions. By way of example, but not limitation, the User agrees to refrain from engaging in any of the following conduct:

1. Introduce, post, send by email or otherwise transmit any content that: (i) is contrary to applicable laws, morality and good customs, (ii) harms, threatens, abuses, attacks, defames, slanders or violates the privacy of third parties, (iii) generates discrimination of any kind, racial, ethnic and/or religious hatred, (iv) or that in any other way is contrary to what is established in these Terms and Conditions. Otherwise, Punta Blanca may immediately suspend the provision of Services to the User.
2. Impersonate another person or entity, enter false, altered or distorted data causing error, confusion, misunderstanding or deception.
3. Forge headers or otherwise manipulate identifiers of Punta Blanca services.
4. Introduce, post, send emails or otherwise transmit any content that you do not have the right to transmit by legal, contractual or fiduciary provision (privileged information, confidential information, sensitive information, personal data of third parties, among others).
5. Any action, act or activity that infringes copyrights, patents, registered trademarks, trade secrets, industrial property rights in general, reproduction rights or any other intellectual property right of Punta Blanca and/or any third party.
6. Introduce, post, send emails or otherwise transmit any advertising, promotional material, junk mail, chain letters, pyramid schemes, or any other form of solicitation, except in areas of the Portal that may be expressly designated for that purpose.
7. Introduce, post, send emails or otherwise transmit any material containing computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
8. Interfere with or disrupt Punta Blanca services and/or Products and/or internal servers or networks connected to the Services.
9. Violate any applicable law in the national territory, whether local, state, federal or international.
10. Any other activity contrary to law and good customs.

The Portal will have an indefinite duration. However, Punta Blanca may terminate these Terms and Conditions, stop offering, modify, limit and/or deny access to any of Punta Blanca's Products and services, unilaterally, at any time and without prior notice.

Punta Blanca does not commit at any time to warn/inform Users in advance of the modification, cancellation, suspension or termination of its services on the Portal or about the modification or termination of these Terms and Conditions.

Punta Blanca shall have the right to modify or discontinue the Portal content or any of its services and Products or any part thereof, temporarily or permanently, at any time.

Punta Blanca shall not be liable to Users or third parties for any modification, suspension, or interruption of the Portal, Punta Blanca services and/or Products. Punta Blanca may withdraw or suspend at any time and without prior notice the provision of Punta Blanca services and/or Products to those Users who fail to comply with what is established in these Terms and Conditions.

The User accepts that Punta Blanca will not be liable in any case to the User or third parties for any termination or limitation of access to the Services.

The data collected by Punta Blanca from the User during use of the Portal will be processed by Punta Blanca in accordance with the Privacy Notice available at https://puntablanca.mx which is incorporated by reference into these Terms and Conditions. The foregoing, with the understanding that the Portal complies with the Law on Protection of Personal Data Held by Private Parties, Users will have access to the Privacy Notice from the Portal.

Punta Blanca services and/or Products offered on the Portal are subject to their existence and availability, so delivery time may vary with prior notice from Punta Blanca. Order cancellation and refund of charges to the User may even proceed, if Punta Blanca deems it appropriate at its sole discretion.

If an invoice is required, the User may send an email requesting assistance to: facturacion@puntablanca.mx, providing an image of their consumption receipt.

Invoices must be requested within the same month in which the Product was purchased and/or Punta Blanca provided its services to the User. Invoice requests outside this period will not be processed.

When requesting the invoice, the User will need to provide the following tax information to Punta Blanca:

• Order or service number to be invoiced, specifying amount and attaching proof of payment;
• RFC with homoclave;
• Full name or business name;
• Email address where the invoice will be sent; and
• Complete address.

Once the corresponding invoice is issued, Punta Blanca will not be able to re-invoice or issue subsequent invoices for the same expense/consumption/service/product.

In case of controversy between Punta Blanca and the User, the parties expressly and irrevocably submit to the jurisdiction of the competent courts of Mexico City, as well as to the applicable legislation of Mexico City, expressly waiving any other forum and/or jurisdiction that may correspond to them by reason of their present or future domicile and/or for any other reason.

If you have any questions, concerns, complaints or suggestions, please contact us through the following customer service channels:

Phone: +529988952572

Official Facebook page: www.Facebook.com/puntablancamx

Official Instagram account: www.Instagram.com/puntablancamx

Our service hours for questions, concerns, complaints and suggestions are Monday to Friday from 9:00 a.m. to 5:00 p.m.

Last updated: October 2026